In today's environment, organizations need to effectively manage all aspects of their business even those that have been outsourced. The competitive edge is shrinking and margins are being squeezed from all sides. Global sourcing of CRM call centers is now over a decade old. For these and many other reasons more organizations are looking to NeuCG to keep them ahead of their peers while maintaining the operational risk associated with their BPO strategy.
- Vendor Selection
- Cost Control
- Competition
- Performance Drivers
- Strategy
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