CEOs, CFOs and managers alike, look to NeuCG for guidance when it comes to creating operational excellence in its own and outsourced call centers.
The capabilities used to manage these projects are grouped into the categories below:
- Audit Services – Operational Work Standards to Consolidated Reporting
- BPO Management- Vendor Selection to BPO Strategy
- BPO Solutions – Process Improvement to Benchmarking
- Infrastructure Solutions – Change Management to Training
- Mergers & Acquisitions - Consolidation to Post Transaction Management
- Technology Solutions – Data Warehousing to Security Solutions
- Other Specialties - Debt Brokerage to Virtual Sourcing
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